Return & Refund

At Laifug, we are committed to providing high-quality kitchen faucets and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy outlines the conditions and procedures for returning products purchased from https://laifug.shop/.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all accessories, manuals, and components
• Be accompanied by proof of purchase or order confirmation

Returns requested after the 14-day return period may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been installed, used, or altered
• Items damaged due to customer misuse or negligence
• Products returned without original packaging
• Clearance, final sale, or promotional items (where specified)
• Customized or special-order products

3. How to Request a Return

To initiate a return, please contact our customer support team with the following information:

• Order number
• Full name
• Reason for the return
• Photos of the item if it arrived damaged or defective

Once your request is reviewed and approved, we will provide return instructions.

4. Return Processing Time

After we receive your returned item, our team will inspect it and process the return within 3 business days.

You will be notified by email once the return has been approved or rejected.

5. Refunds

If your return is approved, a refund will be issued to the original payment method used for the purchase.

Please note:

• Refunds may take several business days to appear in your account depending on your bank or payment provider.
• Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

After reviewing the issue, we may offer:

• A replacement product
• A full refund
• A partial refund
• Store credit

depending on the circumstances.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

• The item arrived damaged
• The item is defective
• The wrong item was shipped by Laifug

We recommend using a trackable shipping service for all returns.

8. Exchanges

If you would like to exchange a product for a different model or replacement, please contact our support team. Exchanges are subject to product availability.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process outlined in this policy.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Laifug

Website: https://laifug.shop/

Contact Page: https://laifug.shop/contact-us/

Email: support@laifug.com

Phone: +1 (307) 527-7007

Address:
1825 17th St
Cody, WY 82414
United States

Business Hours:
Monday – Friday
9:00 AM – 7:00 PM (USA Time)

Live Chat:
Chat with us live through our website for immediate assistance.